Privacy Policy
Last Update
12 janvier 2025
1. Introduction
Petmorae (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
Petmorae is operated by Investii SAS, a company registered in France.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. It also describes your rights regarding your personal data and how you can contact us.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect different types of information depending on how you use our services.
a. Information you provide to us
We collect personal information that you voluntarily provide, such as your name, email address, and any content you submit when creating a memorial, including text, photos, videos, or messages.
b. Information collected automatically
When you access our website, we automatically collect certain technical information, including your IP address, browser type, device information, and usage data.
c. Legal basis for processing
Where applicable, particularly for users located in the European Economic Area, we process your personal data based on your consent, the necessity to provide our services, and our legitimate interests in improving and securing our platform.
d. Purpose of collection
We use this information to operate, maintain, and improve our services, as well as to ensure their security and proper functioning.
3. How We Use Your Information
We use your personal information for the following purposes:
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To provide and manage our services, including creating and maintaining memorial pages (performance of a contract)
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To communicate with you regarding your account or our services (performance of a contract or legitimate interest)
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To process payments and transactions (performance of a contract)
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To ensure the security and integrity of our platform (legitimate interest)
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To improve our services and user experience (legitimate interest)
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To comply with legal obligations where applicable
We may also use aggregated or anonymized data for analytical purposes, which does not identify you.
4. User-Generated Content
When you create a memorial, you may upload personal content such as text, images, or videos.
You retain ownership of this content. However, by submitting it, you grant Petmorae a non-exclusive, worldwide, royalty-free license to host, display, and make this content accessible as part of the service.
You are solely responsible for ensuring that you have the necessary rights to share any content you upload.
5. How We Share Information
We do not sell your personal information.
We may share your personal data with trusted third-party service providers that help us operate our business, including hosting providers, payment processors, analytics providers (such as Google Analytics), and technical support providers. These providers are authorized to use your information only as necessary to perform services on our behalf and are contractually obligated to protect your data.
We may also share your information with professional advisors when necessary, or with authorities where required by law.
Your information may be transferred to and processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection. In such cases, we implement appropriate safeguards in accordance with applicable law.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to ensure the proper functioning of our website, analyze traffic, and improve user experience.
Some cookies are strictly necessary and do not require your consent. Other cookies, such as analytics cookies, are used only with your prior consent where required by law.
You can manage or withdraw your consent at any time through our cookie banner or your browser settings.
7. Do Not Track Signals
Our website does not respond to “Do Not Track” signals sent by browsers.
8. Data Security
We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected.
Account-related data is retained for as long as your account is active and for a limited period thereafter. Content you create, such as memorial pages, is retained until you request its deletion, subject to applicable legal obligations. Technical data may be retained for a shorter period for analytics and security purposes.
When personal data is no longer required, it is securely deleted or anonymized.
10. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or request a copy of your data.
To exercise your rights, you may contact us at:
contact@petmorae.com
We will respond in accordance with applicable laws.
11. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
These rights include:
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The right to know what personal information we collect, use, disclose, and share
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The right to request access to your personal information
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The right to request deletion of your personal information
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The right to request correction of inaccurate personal information
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The right to receive your personal information in a portable format
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The right to limit the use and disclosure of sensitive personal information (if applicable)
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The right not to be discriminated against for exercising your privacy rights
Petmorae does not sell or share personal information as defined under California law.
To exercise your rights, please contact us at contact@petmorae.com. We may need to verify your identity before processing your request.
12. Sensitive Personal Information
We do not intentionally collect or process sensitive personal information as defined under applicable laws.
However, certain content submitted by users (such as text, photos, or messages) may include information that could be considered sensitive personal information. Such data is processed only as necessary to provide our services and is handled in accordance with this Privacy Policy.
Where required by law, you may have the right to limit the use of sensitive personal information.
13. Do Not Sell or Share My Personal Information
Petmorae does not sell or share your personal information.
If our practices change, we will update this Privacy Policy and provide you with a clear method to opt out of the sale or sharing of your personal information.
If you have any questions or wish to exercise your privacy rights, you may contact us at contact@petmorae.com.
14. Children’s Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children.
If we become aware that such data has been collected, we will take appropriate steps to delete it.
15. Third-Party Services
Our website may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website.
We are not responsible for the content, privacy practices, or policies of those third parties and encourage you to review their privacy policies.
16. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Where required by applicable law, we will notify you of any material changes through appropriate means.
17. Contact
If you have any questions about this Privacy Policy, your personal data, or if you wish to exercise your privacy rights, you may contact us at:
By email: contact@petmorae.com
By post: Investii SAS, 27 rue Rieussec – Bât H7 78220 Viroflay, France
18. Related Terms
Your use of our services is also governed by our Terms and Conditions. In the event of any conflict between this Privacy Policy and our Terms and Conditions, this Privacy Policy shall prevail with respect to personal data.