Terms & Conditions
Last Update
12 janvier 2025
1. Acceptance of Terms
These Terms and Conditions (“Terms”) govern your access to and use of the Petmorae website and services (“Services”).
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.
2. About Petmorae
Petmorae is a service operated by Investii SAS, a company registered in France, with its registered office at 27 rue Rieussec – Bât H7, 78220 Viroflay, France.
Petmorae provides an online platform that allows users to create and manage personalized memorial pages dedicated to deceased pets.
3. Eligibility
You must be at least 18 years old to use the Services.
By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
If you do not meet these requirements, you must not access or use the Services.
4. Description of the Services
Petmorae allows users to submit information, text, photos, and videos in order to create a personalized memorial page.
Memorials are created by a member of our team and are typically delivered within 72 hours. Delivery times are indicative only and may vary depending on the completeness and quality of the information provided.
We reserve the right to modify, suspend, or discontinue the Services at any time, with or without notice.
5. User Responsibilities
You agree to use the Services in a lawful and respectful manner.
You must not submit content that:
-
is unlawful, abusive, defamatory, or harmful
-
infringes intellectual property rights
-
violates the privacy or rights of others
You are solely responsible for the content you provide and for ensuring that it is accurate and does not violate any applicable laws or rights.
We reserve the right to review, remove, or refuse any content that violates these Terms or that we deem inappropriate, at our sole discretion.
We may suspend or terminate access to the Services in case of violation of these Terms.
6. User Content
You retain ownership of all content you submit through the Services.
By submitting content, you grant Petmorae a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, modify, adapt, publish, and display such content solely for the purpose of operating and providing the Services.
You acknowledge that content you submit may be publicly visible as part of memorial pages.
You represent and warrant that you have all necessary rights to submit such content and that it does not violate any applicable laws or third-party rights.
We reserve the right to remove or modify any content that violates these Terms or is otherwise deemed inappropriate.
7. Content Moderation
Petmorae reserves the right, at its sole discretion, to review, remove, or refuse any content that violates these Terms or is deemed inappropriate.
We are not obligated to monitor content submitted by users.
We may suspend or terminate access to the Services in case of misuse or violation of these Terms.
8. Pricing and Payment
All prices displayed on the Website are expressed in U.S. dollars (USD), unless otherwise stated.
Memorial creation services are offered as a one-time payment starting at $79 USD. Optional features or add-ons may increase the total purchase price. Full payment is required at the time of purchase.
Payments are processed securely through trusted third-party payment providers, including Stripe. Petmorae does not store or have access to customers’ payment information.
For customers located outside the European Union, including customers located in the United States, French value-added tax (VAT) is not applicable in accordance with Article 259 B of the French Tax Code.
Customers are solely responsible for any local taxes, customs duties, bank fees, currency conversion fees, or other charges that may apply under the laws and regulations of their jurisdiction.
Petmorae reserves the right to modify its pricing at any time without prior notice. However, any price changes will not affect orders that have already been confirmed and paid.
Unless otherwise stated, all payments are final and non-refundable.
9. Refund Policy
Due to the personalized nature of the Services, all sales are final once the creation process has begun. The creation process is considered to have started once you submit your content or place an order.
If you experience an issue with the Services, you may contact us, and we will review your request on a case-by-case basis.
Nothing in this section affects your statutory rights under applicable consumer protection laws.
10. Service Delivery
Once all required information and materials have been provided, the memorial is typically created and delivered within an estimated timeframe of 72 hours.
Delivery times are estimates only and are not guaranteed. Delays may occur depending on the completeness or quality of the information submitted, technical issues, or periods of high demand.
11. Intellectual Property
All content and elements of the Website and Services, including but not limited to the design, branding, logos, text, graphics, software, and structure, are owned by or licensed to Investii SAS and are protected by applicable intellectual property laws.
You may access and use the Services for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, copy, publish, or otherwise use any part of the Website or Services without our prior written consent.
12. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
To the fullest extent permitted by applicable law, Petmorae disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Petmorae does not guarantee that the Services will be uninterrupted, secure, error-free, or free from harmful components, or that any content will be accurate or reliable.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Petmorae and its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising out of or related to the use of the Services.
In all cases, Petmorae’s total liability arising out of or relating to the Services shall not exceed the amount paid by you for the Services.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.
14. Nature of the Service
Petmorae provides a commemorative and symbolic service intended to honor deceased pets.
The Services do not constitute medical, psychological, therapeutic, or counseling services, and should not be considered a substitute for professional advice or support.
Petmorae does not guarantee any specific emotional or personal outcomes resulting from the use of the Services.
15. Indemnification
You agree to defend, indemnify, and hold harmless Petmorae, Investii SAS, and their affiliates, officers, employees, and partners from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to:
-
your use of the Services
-
your violation of these Terms
-
your submitted content
-
your violation of any rights of a third party
This obligation survives the termination of your use of the Services.
16. Termination
Petmorae reserves the right, at its sole discretion, to suspend or terminate access to the Services at any time, including in cases of violation of these Terms.
We may remove or disable content associated with terminated accounts or memorials.
You may request the deletion of your memorial at any time, subject to any legal or regulatory obligations requiring retention of certain information.
Sections of these Terms that by their nature should survive termination shall remain in effect following termination.
17. Privacy
Your use of the Services is also governed by our Privacy Policy, which forms part of these Terms.
Please review the Privacy Policy to understand how we collect, use, and protect your information.
18. Governing Law
These Terms and any dispute arising out of or relating to the Services shall be governed by and construed in accordance with the laws of France, without regard to conflict of law principles.
19. Dispute Resolution
In the event of a dispute, the parties agree to first attempt to resolve the matter amicably.
If no amicable resolution can be reached, the dispute shall be submitted to the exclusive jurisdiction of the Commercial Court of Versailles, unless otherwise required by applicable consumer protection laws.
20. Changes of the Terms
Petmorae may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date.
Continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms.
Where required by applicable law, we may notify users of material changes by appropriate means.
21. Contact
For any questions regarding these Terms, you may contact us at:
By email: contact@petmorae.com
By post: Investii SAS, 27 rue Rieussec – Bât H7 78220 Viroflay, France